Return & Refund Policy

We want you to be 100% satisfied with your purchase on KokoHub. If your device is faulty, not as described, or was delivered in a different condition than listed, you may request a return within the period specified below.

Return Eligibility
When requesting a return, please note the following conditions:

• Returns must be requested within 7 days of receiving the item.
• The device must be returned in the same condition you received it — without additional physical damage caused by the buyer.
• Returns are accepted in the following cases:
  • The device is not functioning as described at the time of listing.
  • The device model, storage, or variant received is different from what was ordered.
  • The device is found to be blacklisted or reported stolen after purchase.
  • Significant undisclosed damage or faults not visible during inspection.
• Returns will not be accepted for change of mind after a completed in-person inspection prior to payment.
• All returned items will be inspected before a refund is approved.

How to Initiate a Return
To request a return, contact our support team at support@Kokohub.ng or via WhatsApp at +234 706 629 3982 with your order ID and details of the issue. Our team will guide you through the return process.

How long does it take to process my refund?
Once your returned item is received and inspected, your refund will be processed within 5–7 business days. For cash-on-delivery payments, we will require your bank account details and you will be notified via email once the refund has been initiated.

KokoHub reserves the right to correct, update, or change this Returns & Refunds Policy at any time.