Welcome to KokoHub's Privacy Policy. This policy explains how we collect, store, use, and share your personal information when you use our platform to buy or sell phones, electronics, and accessories.
1. Who is KokoHub?
KokoHub is an online marketplace that connects verified phone and electronics sellers with buyers in Ikeja, Lagos and across Lagos State, Nigeria. We facilitate product discovery, communication between buyers and sellers, and secure transactions.
2. What data do we collect from you?
We collect the following personal information:
Identity data: Your full name and gender.
Contact data: Your phone number, email address, and delivery address.
Financial data: Credit/debit card details or bank account information used for transactions (processed securely via third-party payment providers).
Profile data: Your username, password (hashed), purchase history, saved items, product reviews, and support ticket history.
Usage data: Pages visited, search queries, and device/browser information collected automatically when you use our platform.
3. How we collect your data
Your data is collected when you register an account, place or manage an order, contact a seller or our support team, submit a review, or browse our platform. We use encryption and security protocols to ensure all data is collected and transmitted securely.
4. Why do we collect your data?
We collect and process your personal data for the following purposes:
To process and fulfill your orders and facilitate seller-buyer communication.
To manage your account and provide access to buyer or seller features.
To respond to your messages, support tickets, and queries.
To send you order updates, receipts, and platform notifications.
To improve our platform, personalize your experience, and serve relevant listings.
To comply with applicable Nigerian laws and regulations.
To detect and prevent fraud, counterfeit listings, and policy violations.
5. Cookies Policy
KokoHub uses cookies to improve your browsing experience. Cookies help us remember your preferences (such as saved searches and cart items) and ensure the platform functions correctly. We do not use cookies to personally identify users for advertising purposes. You may adjust your browser settings to disable cookies, but some features of the platform may not function as expected.
6. How your data is shared with third parties
We do not sell your personal data. We may share your information with trusted third-party service providers (such as payment processors and delivery logistics) solely to fulfill your orders. All third-party partners are carefully reviewed and bound by privacy and data protection obligations. We also share information when required by law or to protect the rights and safety of KokoHub users.
7. How long we retain your data
KokoHub retains your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable Nigerian law. Account data is retained while your account is active. After account deletion, your data is retained for a limited period for legal and dispute resolution purposes.
8. Your Data Rights
You have the right to request access to the personal data we hold about you.
You may request correction or deletion of inaccurate or outdated data.
You may object to or request restriction of certain types of data processing.
You have the right to opt out of marketing communications at any time by contacting us or updating your account preferences.
9. How we protect your data
We implement physical, electronic, and operational safeguards to protect your personal data. All sensitive data (such as payment details) is processed through encrypted, secure channels. Our team regularly reviews security practices to ensure your data remains protected.
10. How to contact us
For any questions about this Privacy Policy, to exercise your data rights, or to report a concern, contact us at: support@Kokohub.ng or via WhatsApp at +234 706 629 3982.
11. Changes to this Policy
If this policy is updated, the revised version will be posted on this page with the updated date. Where changes materially affect how your data is handled, we will notify you via email or a platform notification.
